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‘Thank you so much for your help and patience . . .’

‘To Hattie, Olivia, Anna and Jennie, and to whichever kind person stayed online and on the phone this afternoon as I ploughed on trying to place an order for your Summer-Clean. I have since been into my online account and enjoyed whizzing through all the options. I don’t know what I was doing wrong but thank you so much for your help and patience on such a hot day and when you’re in the midst of so much internet activity. Stars all!’ C. Parker, Norwich

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