‘I would give anything in the world for all businesses to be so wonderful. Thank you for your kind attentions.’ R. Wilkerson

From our readers

Get in touch

If you have any queries or questions about an order, your subscription, or indeed anything else slightly foxing, you can contact us at the Slightly Foxed office:

By email at:

[email protected]

By phone on:

020 7033 0258 (UK);

+44 20 7033 0258 (overseas)

By post at:

Slightly Foxed Ltd.
53 Hoxton Square
London N1 6PB
United Kingdom

Office hours: Monday to Friday between 9.30 a.m. and 5.30 p.m. GMT

Click here for individual staff contacts

Can I visit you at your office in Hoxton Square?

Yes, certainly. We are always delighted to meet readers and you’re most welcome during office hours: Monday to Friday between 10 a.m. and 5 p.m. GMT. Occasionally we have events that take us all out of the office, and we have regular large deliveries of books (that make much of the office temporarily impassable!) so do let us know if you’re planning to visit and we’ll ensure a clear path to the bookshelves, the sofa and the kettle.

Please note that, while everything we produce is available to buy from our offices, we are not a bookshop in the traditional sense, so if you’re looking for a particular book or anything else, it’s a good idea to get in touch before you set off to make sure we have your items in stock.

The Slightly Foxed office is tucked away just off the square and can be a little tricky to find. Please click here for printable directions.

My Account

Am I a subscriber to Slightly Foxed?

If you have purchased a subscription to our quarterly magazine Slightly Foxed and receive a copy of the latest issue every three months then you are indeed a subscriber and are entitled to discounts on the Slightly Foxed website and offers from our partners.

How can I receive your email newsletter?

If you’d like an occasional dose Slightly Foxed news to pop into your email inbox from time to time, you can sign up to our mailing list at the bottom of any page on the Slightly Foxed website under the section ‘Sign up to our e-newsletter’.

Just enter your name and email address in the appropriate boxes and you’ll receive our email newsletter from now on.

I’d like to receive your catalogue from time to time, how can I arrange this?

All subscribers to Slightly Foxed will receive a copy of our Quarterly catalogue together with each new issue of SF.

If you’re not a subscriber, we’d be more than happy to send a copy of a current catalogue to you. Please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and provide your name and address and we can arrange this for you.

If your details are on our mailing list, we will send our catalogue to you once or twice a year in the spring and the autumn.

I’d like to be taken off your mailing list, how can I arrange this?

If you have received a catalogue from us or a subscription renewal reminder and you’d prefer the we didn’t contact you by post, please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)).

If you’d like to stop receiving the Slightly Foxed email newsletter, you can unsubscribe from our list at any point by changing your preferences. Or, if you prefer, please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and we can arrange this for you.

I want to store my card details. How do I do this?

We have the facility to securely store your card details on your account which you can then use for orders placed on our website. To access this feature, please log in to your account (https://foxedquarterly.com/members-area/) and on the main ‘My Account’ page, click ‘Your Wallet’ in the menu on the left-hand side. You can add any credit or debit cards to your account remove them at your leisure. If you prefer, please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and we can take card details over the phone and add them to your account on your behalf.

I’ve forgotten my password. What should I do?

If you have forgotten your password, please follow this link: https://foxedquarterly.com/forgot-password/ and enter your email address or membership number to receive an email which will allow you to reset your password. To register, please click here: https://foxedquarterly.com/register/.

I want to change my email address. How do I do this?

If you have already registered for a Slightly Foxed account, please sign in with the email address and password you have used previously. Once you are logged in, you should be taken to the ‘My Account’ page (if not please click ‘My Account’ in the top right-hand corner of the web page). In the menu on the left-hand side, click ‘Change Your Details’ and you will be able to amend your email address. Once this has been changed you can sign in using your updated email address. Your password will remain the same.

I want to change my password. How do I do this?

If you have already registered for a Slightly Foxed account, please sign in with the email address and password you have used previously. Once you are logged in, you should be taken to the ‘My Account’ page (if you are already logged in, you can click ‘My Account’ in the top right-hand corner of the web page). In the menu on the left-hand side, click ‘Change Your Password’ and you can update your password. Once this has been changed you can sign in using your email address and new password.

I’m moving house. How do I tell you?

Please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and let us know your new address as soon as possible.

Orders

Do you ship worldwide?

We certainly do. Please see prices for UK & Ireland and the Rest of the World for all subscriptions, books and goods on all products listed here on our website.

Overseas prices will be calculated once you select a delivery address at the checkout.

How secure are my payment details if I purchase items on the Foxed Quarterly website?

The payment is managed by Stripe which is entirely secure. We never see your card details.

You can read more about what we do to keep your personal information confidential our Privacy Policy.

I have just placed an order on your website, when will I receive my items?

We aim to dispatch orders by Royal Mail Second Class Post or Priority Airmail within 2-3 working days of the order being placed but occasionally we may need to stock up from our storehouses in Devon and Yorkshire. If that is the case, we will get in touch to let you know that there might be a delay.

Items ordered by first class post or Next Day delivery will be dispatched on the same day up until 12 p.m. on a weekday, any orders placed after this will be dispatched the next working day. If there is a particular day you would like your items to arrive in time for, please do get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and we will do our best to arrange this.

If a book you have ordered is produced by another publisher, we made need to order it in for you. We will usually dispatch orders within 5-7 working days depending on stock levels with our suppliers. If there is a significant delay with your order, we will be sure to let you know and provide any information we have about when your book is due to arrive at the office. On occasion we will partially dispatch your order with any outstanding items to follow on when they are received at the office.

Once we’ve processed and packed up your order, Royal Mail’s target delivery times are as follows:

UK Second Class: 3-5 working days
UK First Class: 1-2 working days
UK Special Delivery: Next working day
Airmail: 7-28 working days

If there is a particular day you would like your items to arrive in time for, please do get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and we will do our best to arrange this.

I haven’t received my order. How can I check what’s happened to it?

Please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and we will be able to check the progress of your order.

Please note we do not send orders by a tracked postal service (unless the Royal Mail Next Working Day service is selected in the postage section at the checkout) so once orders leave the office, we are somewhat at the mercy of the postal services!

I have received my item but it is damaged, or you’ve sent me the wrong thing. What do I do?

We’re so sorry about that, do get in touch straightaway by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and we will arrange a replacement as soon as possible.

Subscriptions

I have a subscription to Slightly Foxed. How can I check the status of my subscription?

All subscriptions are managed by the Slightly Foxed office staff. Please get in touch with the office by email or telephone: [email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas).

I don’t know my membership number. How do I find this?

When you order a new subscription or renew your subscription you should be sent a letter which contains all your subscription details and comes with a membership card attached. If you can’t find this or did not receive a letter, please get in touch with the office by email or telephone: [email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas).

I’m a subscriber to Slightly Foxed or have ordered from you before, so why can’t I log in to your website?

If the website doesn’t recognize your email address when you try to log in, please go ahead and create an online member account.

You may already have a subscription to Slightly Foxed or are receiving email newsletters and subscription reminders from us but, as our newsletter and subscription databases are not connected with the website, this does not mean that you have also got an online member account.

If you’re not sure if you have an online member account, type your email address in the top field of the form on the sign-in page. If you already have an account, this error message will appear: An account already exists with this email address.

If this is the case, you can then sign in or request a password reminder by clicking the links to the sign-in or forgotten password pages. If you don’t receive an error message, please complete the form to create an online member account. Please be assured that creating an online member account will not cause us to create a duplicate record for you on our subscription or customer databases in the office.

I’m a subscriber but my subscriber discount does not apply at the checkout. What should I do?

If you’re a subscriber and have reached the final stage of the checkout and a green banner stating that your subscriber discount has been applied does not appear, it is likely that there is a problem with your email address.

All subscribers are recognized on the website by email address and any discounts to items are added accordingly. If you are not logged in to your account, or you are using a new or different email address to one you have used previously, your subscriber discount may not appear. Likewise, if you receive a gift subscription, or have not ordered on the website before, it may be that we do not have a note of your email address on our records and this will also affect whether you receive the discount automatically.

If you have changed email address or think there may be a chance that we’ve missed it from our records, do please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and we will update our records to enable you to receive your discount.

I have a subscription to Slightly Foxed and I’m moving house. How do I tell you?

Please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)) and let us know your new address as soon as possible.

I haven’t received my issue of the quarterly. How can I check what’s happened to it?

Please get in touch with the office by email or telephone ([email protected] / 020 7033 0258) and we will be able to check the progress of your order.

How do I access the digital edition?

Combined print & digital subscriptions will only become active once the humans in the Slightly Foxed office have checked all the details and sent our digital providers Exact Editions your membership information. This happens every weekday at 6 p.m.

We do not send Exact Editions information out of working hours or during holidays so if you order a digital subscription over a weekend or holiday you will need to wait until 6 p.m. on the next working day to access the digital edition. Once we’ve processed your subscription, we’ll send you an email or letter with your digital subscription reference and instructions. If you have already received this information, please click below to set up digital access with Exact Editions.

www.login.exacteditions.com

Can I cancel my subscription, and will I receive a refund?

You can of course cancel your subscription any time by contacting the office by email or telephone: [email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas).

Your cancellation will come into effect with the end of your current subscription. Unless the circumstances are exceptional, we’re sorry to say we are unable to issue a refund for any remaining issues.

Website Help

Your website isn’t working properly. What should I do?

If you are having trouble selecting a shipping address during the check-out process, please make sure you have clicked the small grey circular button next to your desired delivery address for all items. To send all items to the same address, simply click the button next to the correct address for the first item in your basket and then select ‘OK’ in answer to the pop-up query ‘Send all items to this address?’

When you reach the next page, please also select shipping methods for each delivery address by clicking on the small grey circular button next to your required shipping type. Please see sample pages below.

Lots of other common website problems can be resolved by clearing your internet browser’s cache. Please see below for how to do this:

Internet Explorer, Chrome & Opera
Hold down the Ctrl key and press F5

Firefox, Sea Monkey & Netscape Navigator
PC: Hold down the Ctrl and Shift keys and press R
MAC: Hold down the Command and Shift keys and press R

Safari
PC: Go to the Safari menu ‘Edit’ and select ‘Empty Cache’
MAC: Hold down the Shift key and click the Reload toolbar button

Ensuring you have the latest version of an Internet browser can also help. If all else fails do give us a call in the office on 020 7033 0258

If you have a question that has not been answered on this page, or if you have any other queries, please get in touch with the office by email or telephone ([email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas)).