If you are having trouble selecting a shipping address during the check-out process, please make sure you have clicked the small grey circular button next to your desired delivery address for all items. To send all items to the same address, simply click the button next to the correct address for the first item in your basket and then select ‘OK’ in answer to the pop-up query ‘Send all items to this address?’
When you reach the next page, please also select shipping methods for each delivery address by clicking on the small grey circular button next to your required shipping type. Please see sample pages below.
Lots of other common website problems can be resolved by clearing your internet browser’s cache. Please see below for how to do this:
Internet Explorer, Chrome & Opera
Hold down the Ctrl key and press F5
Firefox, Sea Monkey & Netscape Navigator
PC: Hold down the Ctrl and Shift keys and press R
MAC: Hold down the Command and Shift keys and press R
PC: Go to the Safari menu ‘Edit’ and select ‘Empty Cache’
MAC: Hold down the Shift key and click the Reload toolbar button
Ensuring you have the latest version of an Internet browser can also help. If all else fails do give us a call in the office on 020 7033 0258
Yes, certainly. We are always delighted to meet readers and you’re most welcome during office hours: Monday to Friday between 9.30 a.m. and 5.30 p.m. GMT. Occasionally we have events that take us all out of the office, and we have regular large deliveries of books (that make much of the office temporarily impassable!) so do let us know if you’re planning to visit and we’ll ensure a clear path to the bookshelves, the sofa and the kettle.
Please note that, while everything we produce is available to buy from our offices, we are not a bookshop in the traditional sense, so if you’re looking for a particular book or anything else, it’s a good idea to get in touch before you set off to make sure we have your items in stock.
We certainly do. Please see prices for UK & Ireland and the Rest of the World for all subscriptions, books and goods on all products listed here on our website.
If the website doesn’t recognize your email address when you try to log in, please go ahead and create an online member account.
You may already have a subscription to Slightly Foxed or are receiving email newsletters and subscription reminders from us but, as our newsletter and subscription databases are not connected with the website, this does not mean that you have also got an online member account.
If you’re not sure if you have an online member account, type your email address in the top field of the form on the sign-in page. If you already have an account, this error message will appear: An account already exists with this email address.
If this is the case you can then sign in or request a password reminder by clicking the links to the sign-in or forgotten password pages. If you don’t receive an error message, please complete the form to create an online member account. Please be assured that creating an online member account will not cause us to create a duplicate record for you on our subscription or customer databases in the office.
If you’re a subscriber and have reached the final stage of the checkout and a green banner stating that your subscriber discount has been applied does not appear, it is likely that there is a problem with your email address.
All subscribers are recognized on the website by email address and any discounts to items are added accordingly. If you are not logged in to your account, or you are using a new or different email address to one you have used previously, your subscriber discount may not appear. Likewise if you receive a gift subscription, or have not ordered on the website before, it may be that we do not have a note of your email address on our records and this will also affect whether you receive the discount automatically.
If you have changed email address or think there may be a chance that we’ve missed it from our records, do please get in touch with Hattie in the office by email or telephone ([email protected] / 020 7033 0258) and we will update our records to enable you to receive your discount.
Combined print & digital subscriptions will only become active once the humans in the Slightly Foxed office have checked all the details and sent our digital providers Exact Editions your membership information. This happens every weekday at 6 p.m.
We do not send Exact Editions information out of working hours or during holidays so if you order a digital subscription over a weekend or holiday you will need to wait until 6 p.m. on the next working day to access the digital edition. Once we’ve processed your subscription we’ll send you an email or letter with your digital subscription reference and instructions. If you have already received this information, please click below to set up digital access with Exact Editions.
We aim to dispatch orders by second class post or Airmail within 2-3 working days but occasionally we may need to bring more stock up from our storehouse in Devon. If that is the case we will get in touch to let you know when we will dispatch the books. If there is an urgent deadline please do get in touch to let us know and we will do our best to meet it.
Please get in touch with the office by email or telephone ([email protected] / 020 7033 0258) and she will be able to check the progress of your order.
We’re so sorry about that, do get in touch straightaway by email or telephone ([email protected] / 020 7033 0258) and we will do our best to fix any mistake quickly.
Please get in touch with Hattie in the office by email or telephone ([email protected] / 020 7033 0258) and let us know your new address as soon as possible.
The payment is managed by Stripe which is entirely secure. We never see your card details.
All subscriptions are managed by the Slightly Foxed office. Please get in touch with the office by email or telephone: [email protected] / 020 7033 0258.
020 7033 0258 (UK);
+44 20 7033 0258 (overseas)
Slightly Foxed Ltd.
53 Hoxton Square
London N1 6PB
Office hours: Monday to Friday between 9.30 a.m. and 5.30 p.m. GMT