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Returns & Subscription Cancellation Policy
Returns & Refund Policy
If you wish to exercise your legal rights to reject goods which are damaged or imperfect, you must either return them in person to where you bought them, or post them back to us. In this instance, we will pay the cost of postage.
Once you have notified us that you are returning an item, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
In the event that an item is arranged to be returned, we may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to order cancellation).
For further information, please see our Terms & Conditions.
Subscription Cancellation Policy
You can cancel your subscription any time by contacting the office by email or telephone: [email protected] / 020 7033 0258 (UK); +44 20 7033 0258 (overseas). The cancellation will come into effect with the end of your current subscription. Unless the circumstances are exceptional, we’re sorry to say we are unable to issue a refund for any remaining issues.